*****

Seasoned Credit and Collections Manager with progressive years of proven expertise in inbound, out-bound, call center management, debt recovery, portfolio management, credit
restructuring, and relationship management across regional and national scopes. Adept at
leading cross-functional teams to monitor MSME loan portfolios, reduce PAR to within set
targets, and uphold regulatory and policy compliance. Skilled in stakeholder engagement,
credit process optimization, and post-lending portfolio monitoring. Proven track record in
fostering client relationships while ensuring revenue protection and minimizing risk
exposure.