Retail Customer Service Associate

Job Description

Roles & Responsibilities of Retail Customer Service Associate

The Retail Customer Service Associate is responsible for providing excellent service to customers, assisting with product inquiries, and ensuring a positive shopping experience. This role involves working in a retail store to handle sales transactions and customer concerns.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Answer questions about products, services, and store promotions.
• Process sales transactions and handle payments accurately.
• Maintain a clean and organized store environment.
• Help restock and organize merchandise.
• Resolve customer complaints or issues promptly and professionally.
• Promote store loyalty programs and sales offers to customers.
• Assist with store opening and closing procedures.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus.
• Strong communication and problem-solving skills.
• Friendly, approachable, and professional attitude.
• Ability to handle cash and operate a point-of-sale (POS) system.
• Ability to stand for long periods and lift merchandise when necessary.

Preferred Skills:

• Being bilingual is a plus.

Working Conditions:

• Retail store environment.
• Flexible hours, including evenings and weekends.

Location :- MUMBAI , INDIA