Customer Support Manager

Job Description

Roles & Responsibilities of Customer Support Manager

The Customer Support Manager oversees the customer support team, ensuring high-quality service is provided to customers. This role involves managing a team, developing strategies to improve customer satisfaction, and resolving complex customer issues.

Key Responsibilities:

• Manage and lead the customer support team.
• Develop and implement strategies to improve customer service.
• Handle escalated customer issues and complaints.
• Monitor team performance and provide feedback.
• Ensure the team meets service targets and customer satisfaction goals.
• Train and develop support staff.
• Work closely with other departments to address customer needs.
• Analyze customer feedback and make improvements to support processes.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Proven experience in customer support or management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to handle stressful situations and resolve complex issues.
• Experience with customer support software and tools.

Preferred Skills:

• Experience in Customer Service
• Being bilingual is a plus.

Working Conditions:

• Office or remote work (depending on the position).
• Flexible hours, including evenings and weekends.

Location :- MUMBAI, INDIA