Job Description
Role & responsibilities of Customer Service Representative (Ticketing)
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible..
Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.
Role: Voice / Blended – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
location : Saket, Delhi, India