Customer Service Representative (Ticketing)

February 4, 2025
Application ends: May 19, 2025

Apply for this job

Email *
Upload CV *
Browse

Upload file .pdf, .doc, .docx

Job Description

Role & responsibilities of Customer Service Representative (Ticketing)

Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible..
Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

Role: Voice / Blended – Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

location : Saket, Delhi, India