Job Description
A Ticket Operations Manager is responsible for overseeing the ticketing process for events, venues, transportation, or entertainment services. This role ensures efficient sales, distribution, and customer service while managing staff and technology systems related to ticketing operations. Strong leadership, organizational, and problem-solving skills are essential.
Key Responsibilities:
Ticketing Operations & Sales
- Manage and oversee all aspects of ticket sales, distribution, and fulfillment.
- Develop and implement ticketing policies, pricing strategies, and promotional offers.
- Ensure a smooth and efficient ticketing process for customers, including online and on-site sales.
- Monitor sales trends and revenue performance to optimize pricing and promotions.
Customer Service & Experience
- Address customer inquiries, concerns, and ticket-related issues in a timely manner.
Ensure high levels of customer satisfaction by providing exceptional service. - Collaborate with marketing teams to enhance customer engagement and sales.
Staff & Vendor Management
- Supervise and train ticketing staff on best practices, policies, and software usage.
- Coordinate with third-party ticketing platforms, vendors, and event organizers.
- Schedule staff shifts and assign responsibilities to ensure operational efficiency.
Technology & System Management
- Maintain and troubleshoot ticketing software, ensuring smooth functionality.
- Implement new technologies to improve the ticketing experience.
- Ensure compliance with security standards for online transactions and data protection.
Financial & Reporting Responsibilities
- Track revenue, sales reports, and ticketing performance metrics.
- Reconcile ticket sales, refunds, and financial transactions.
- Develop reports and provide insights to senior management for strategic decision-making.
Qualifications and Skills:
Qualification: Graduate in Any Stream
Experience: 2-5 years as Deputy Manager/OPS Manager.
Skills:
Strategic thinking and planning skills
Excellent analytical and communication skills
Excellent MS Office Skills
Logical decisions as part of efficient problem-solving in their role
Interpersonal Skills and Emotional intelligence
Interpersonal skills: learning and growth, teamwork, establishing trust, and cognitive agility.
Ability to work with cross functional teams and be able to communicate with people at all levels.
Must be responsible, knowledgeable, convincing, and able to adapt to change.
Self-Driven, People person and result oriented.
Flexible towards shift and location.
Other duties as outlined by leadership.
Preferred:
Experience in Scheduling, Eligibility and Benefits, Authorization verification and creation.
Eligibility and front-end experience.
Experience of transitioning multiple sites, on-site/off site.
High organizational skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook
Role: Operations Manager
Industry Type: Medical Services / Hospital
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
Location : Mehrauli, Delhi, India