Project Manager (Operations)

Job Description

Roles & Responsibilities

A Project Manager (Operations) is responsible for planning, executing, and overseeing operational projects within an organization. This role involves managing resources, timelines, budgets, and cross-functional teams to ensure that projects related to operations—such as process improvements, system upgrades, or new operational initiatives—are completed successfully. The Project Manager (Operations) ensures that projects align with company goals, are completed on time, within budget, and meet the desired outcomes.

Responsibilities:

Project Planning & Execution: Develop and maintain comprehensive project plans, including scope, schedule, budget, resource allocation, and risk assessments. Lead project kickoff meetings, define project objectives and secure necessary approvals.
Track project progress, identify and mitigate potential risks and issues, and proactively address any roadblocks.
Ensure timely and accurate reporting on project status, budget, and resource utilization to stakeholders.

Team Management & Collaboration: Lead and motivate project teams, fostering a collaborative and productive work environment.
Delegate tasks effectively, monitor team performance, and provide constructive feedback. Facilitate communication and collaboration between project team members, stakeholders, and other departments.
Build and maintain strong relationships with key stakeholders.

Process Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness.
Develop and implement best practices for project management within the organization.
Conduct post-project reviews to analyze project performance and identify areas for improvement.

Desired Candidate Profile

Qualifications:

Bachelor’s degree in Business Administration, Management, or related field
Proven work experience as a PMO or similar role in Software companies.
Strong working knowledge of Microsoft Project and Microsoft Planner.
An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
Strong client-facing and teamwork skills
Familiarity with risk management and quality assurance control
PMP certification is a plus

Soft Skills:

Strong communication and interpersonal skills capable of maintaining strong relationships
Program Management and Project Management skills
Analytical Skills and Operations Management experience
Strong organizational and multi-tasking skills
Excellent analytical and problem-solving abilities
Team management and leadership skills
Documentation management and ability to use project management tools
Time management skills with the ability to meet deadlines
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent Command of the English Language
A history of leading and supporting successful projects.
Company Industry

IT – Software Services

Department / Functional Area

Site Engineering
Projects