Retail Trainer

Job Description

Roles & Responsibilities of Retail Trainer

The Retail Trainer is responsible for training new and existing staff on company policies, product knowledge, and customer service techniques. This role ensures that employees are well-equipped to perform their roles efficiently and contribute to the store’s overall success.

Key Responsibilities:

• Training New Employees: Provide training to new hires, including onboarding, product knowledge, and customer service standards.
• Ongoing Staff Development: Conduct regular training sessions to update staff on new products, policies, and sales techniques.
• Performance Evaluation: Monitor employee performance, provide feedback, and recommend further training or coaching as needed.
• Training Materials: Develop and update training materials, manuals, and resources to ensure effective learning.
• Customer Service Standards: Teach and reinforce company customer service protocols to ensure high standards of customer satisfaction.
• Product Knowledge: Ensure staff have in-depth knowledge of products, services, and promotions to assist customers effectively.
• Sales Techniques: Train staff on upselling, cross-selling, and other sales strategies to maximize revenue.
• Compliance: Ensure employees understand and follow company policies, procedures, and safety standards.

Requirements:

• Education: High school diploma or equivalent (Bachelor’s degree in education, business, or related field preferred).
• Experience: Previous experience in retail, with at least 1-2 years in a training or leadership role.
• Skills: Strong communication, presentation, and coaching skills. Ability to engage and motivate others.
• Other: Patience, adaptability, and the ability to work with diverse teams.

Location :- MUMBAI , INDIA