Customer Support Associate (Chat Support)

Job Description

Roles & Responsibilities of Customer Support Associate (Chat Support)

A Customer Support Associate (Chat Support) handles customer inquiries, resolves issues, and provides assistance via chat-based platforms. They ensure quick response times, maintain professionalism, and enhance customer satisfaction through written communication.

Key Responsibilities:

• Help Customers: Assist customers via chat.
• Solve Problems: Resolve customer issues quickly.
• Provide Info: Answer questions about products or services.
• Ensure Satisfaction: Make sure customers are happy with the service.
• Follow Up: Keep track of customer queries.

Skills & Qualifications:

• Good Communication: Clear writing skills.
• Problem-Solving: Ability to solve issues quickly.
• Customer-Focused: Enjoy helping customers.
• Experience: Previous chat support or customer service experience is helpful.
• Education: High school diploma or equivalent.

Location :- Bangalore , India