Client Services Coordinator

Job Description

Roles & Responsibilities of Client Services Coordinator

The Client Services Coordinator ensures smooth communication and coordination between clients and internal teams. This role involves managing client needs, ensuring timely service delivery, and maintaining strong relationships.

Key Responsibilities:

• Act as the main point of contact for client inquiries and requests.
• Coordinate services and schedules between clients and internal teams.
• Ensure client expectations are met and address any issues or concerns.
• Assist with onboarding new clients and ensuring a smooth transition.
• Track project progress and provide regular updates to clients.
• Maintain accurate client records and service documentation.
• Support client retention by fostering strong, ongoing relationships.
• Assist in resolving billing or service-related inquiries.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, client coordination, or a similar role.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and problem-solving skills.
• Familiarity with CRM systems or office software is a plus.

Preferred Skills:

• Knowledge of software, hardware, or networks relevant to the company.
• Being bilingual is a plus.

Working Conditions:

• Office work
• Flexible hours may be required.

Location :- MUMBAI , INDIA