Ticketing Coordinator

February 4, 2025
Application ends: May 19, 2025

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Job Description

Roles & Responsibilities

A Ticketing Coordinator is responsible for managing ticketing operations, ensuring the accurate and timely processing of ticket sales, reservations, and customer inquiries. This role involves coordinating the scheduling, distribution, and logistics of tickets for events, travel, or transportation, as well as providing support to customers and ensuring compliance with relevant policies.

Key Responsibilities:

Ticketing Operations:

  • Book, issue, and reissue tickets for both domestic and international travel.
  • Process cancellations, refunds, and amendments as per client requests.
  • Manage group ticketing needs and coordinate complex itineraries.

Customer Support:

  • Provide timely and accurate support for ticketing-related inquiries.
  • Deliver excellent customer service during both the pre-travel and post-travel phases.

Coordination and Reporting:

  • Collaborate closely with travel agents, airlines, and internal teams to resolve issues.
  • Maintain accurate records and generate periodic reports on ticketing activities.

System Knowledge:

  • Operate key ticketing platforms (e.g., Amadeus, Galileo, Sabre, or equivalent).
  • Ensure compliance with relevant airline and travel regulations.

Qualifications and Skills:

Education:

  • Minimum: Bachelor’s degree in Travel and Tourism, Hospitality, or a related field.

Experience:

  • 2 to 5 years of experience in domestic and international ticketing.
  • Experience with group ticketing and managing complex itineraries is a plus.

Skills and Competencies:

  • Proficiency with ticketing platforms (e.g., Amadeus, Galileo, Sabre).
  • Strong problem-solving and analytical skills.
    High attention to detail and accuracy in ticket processing.
    Excellent communication and interpersonal skills.
    Ability to multitask and thrive in a fast-paced environment.

Technical Knowledge:

  • In-depth understanding of airline fare rules, taxes, and ticketing processes.
  • Familiarity with GDS tools and systems.

Role: Customer Success, Service & Operations – Other
Industry Type: Travel & Tourism
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate
PG: Any Postgraduate

Location: Karol Bagh, Delhi, India