Customer Success Manager

Job Description

Roles & Responsibilities of  Customer Success Manager

The Customer Success Manager works closely with clients to ensure they are getting the most value from the company’s products or services. This role focuses on building strong relationships, resolving issues, and ensuring customer satisfaction and retention.

Key Responsibilities:

• Build and maintain strong relationships with clients.
• Onboard new clients and help them understand how to use products or services effectively.
• Regularly check in with clients to ensure they are satisfied and achieving their goals.
• Identify opportunities to upsell or cross-sell additional products or services.
• Troubleshoot and resolve any customer issues or concerns.
• Monitor customer health and satisfaction, and take proactive steps to prevent churn.
• Collaborate with sales, support, and product teams to improve the customer experience.
• Track and report on customer success metrics.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience in customer success, account management, or a related role.
• Strong communication and relationship-building skills.
• Problem-solving abilities and customer-focused mindset.
• Ability to manage multiple clients and prioritize tasks.
• Familiarity with CRM systems and customer success software.

Preferred Skills:

• Knowledge of Customer Success
• Being bilingual is a plus.

Working Conditions:

• Office work
• Flexible hours may be required.

Location :- MUMBAI , INDIA