Customer Service Associate

Job Description

Roles & Responsibilities of Customer Service Associate

A Customer Service Associate is responsible for assisting customers by answering inquiries, resolving complaints, processing orders, and providing product or service information. They ensure a positive customer experience and maintain company service standards.

Key Responsibilities:

• Assist Customers: Answer questions and solve issues.
• Provide Info: Share details about products or services.
• Fix Problems: Help with complaints and find solutions.
• Process Orders: Help customers place or manage orders.
• Keep Records: Track customer interactions and feedback.

Skills & Qualifications:

• Good Communication: Speak and listen clearly.
• Problem-Solving: Solve customer issues.
• Friendly Attitude: Be helpful and polite.
• Experience: Previous customer service experience is helpful.
• Education: High school diploma or equivalent is usually required.

Location :- Bangalore , India