Account Manager
Job Description
Role & Responsibilities of Account Manager
An Account Manager is responsible for maintaining strong client relationships, ensuring customer satisfaction, and driving business growth by managing accounts effectively. They act as a liaison between the company and clients, addressing their needs, upselling services, and ensuring long-term retention.
Key Responsibilities:
- Serve as the main point of contact for assigned client accounts.
- Build and maintain strong, long-lasting client relationships.
- Understand client needs and help them achieve business goals.
- Provide regular updates to clients on project status, products, or services.
- Address client issues and concerns promptly.
- Identify opportunities for account growth and upselling additional services or products.
- Collaborate with internal teams to deliver solutions that meet client needs.
- Ensure timely delivery of services or products to clients.
- Track account performance and report to management.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Proven experience in account management or client-facing roles.
- Strong communication, negotiation, and relationship-building skills.
- Ability to manage multiple accounts and prioritize tasks.
- Problem-solving skills and attention to detail.
- Experience with CRM software is a plus.
Preferred Skills:
- Knowledge of finance
- Being bilingual is a plus.
Working Conditions:
- Office work
- Flexible hours, including occasional travel or client meetings.
Location :- Bangalore , India
