Customer Service Representative

Job Description

Roles & Responsibilities of Customer Service Representative

The Customer Service Representative is responsible for handling customer inquiries, resolving complaints, and providing product or service information. This role ensures that customers have a positive experience by offering helpful, efficient, and friendly assistance.

Key Responsibilities:

• Customer Assistance: Answer customer questions via phone, email, or chat and provide information about products, services, or policies.
• Issue Resolution: Address and resolve customer complaints or concerns in a calm and professional manner.
• Order Support: Assist with processing orders, returns, and exchanges, ensuring accuracy and timeliness.
• Product Knowledge: Stay up-to-date on product details, promotions, and company policies to provide accurate information.
• Record Keeping: Log customer interactions and update records in the customer management system.
• Collaboration: Work with other departments to resolve customer issues or follow up on orders.
• Customer Feedback: Gather customer feedback to identify areas for improvement in products or services.

Requirements:

• Education: High school diploma or equivalent.
• Experience: Previous experience in customer service (preferred but not required).
• Skills: Strong communication skills, problem-solving abilities, and patience. Basic computer skills and
• experience with customer service software are a plus.
• Other: Ability to work in a fast-paced environment, handle difficult situations professionally, and work flexible hours if needed.

Location :- MUMBAI , INDIA