Technical Support Specialist
Job Description
Roles & Responsibilities of Technical Support Specialist
The Technical Support Specialist provides assistance to customers or employees who are experiencing technical issues with products or services. This role involves troubleshooting problems and providing solutions through phone, email, or chat.
Key Responsibilities:
- Answer technical support calls and emails from customers or employees.
- Troubleshoot and resolve hardware, software, and network issues.
- Guide customers through step-by-step solutions.
- Document technical issues and resolutions.
- Work with other teams to escalate complex issues when needed.
- Stay updated on product or system changes.
- Ensure customer satisfaction through effective solutions.
Qualifications:
- High school diploma or equivalent (degree in IT or related field is a plus).
- Experience in technical support or IT troubleshooting.
- Strong problem-solving skills and technical knowledge.
- Good communication skills and ability to explain technical details to non-technical users.
- Familiarity with troubleshooting tools and software.
- Ability to work under pressure and handle multiple issues at once.
Preferred Skills:
- Knowledge of [specific software, hardware, or systems relevant to the company].
- Certifications (e.g., CompTIA A+, ITIL) are a plus.
Working Conditions:
- Office work
- Flexible hours may be required (including evenings and weekends).
Location :- MUMBAI , INDIA
