Client Services Coordinator

Job Description

Roles & Responsibilities of Client Services Coordinator

A Client Services Coordinator is responsible for managing client interactions, ensuring customer satisfaction, and coordinating services to meet client needs. They act as a liaison between clients and internal teams, handling inquiries, resolving issues, and supporting service delivery.

Key Responsibilities:

• Act as the main point of contact for client inquiries and requests.
• Coordinate services and schedules between clients and internal teams.
• Ensure client expectations are met and address any issues or concerns.
• Assist with onboarding new clients and ensuring a smooth transition.
• Track project progress and provide regular updates to clients.
• Maintain accurate client records and service documentation.
• Support client retention by fostering strong, ongoing relationships.
• Assist in resolving billing or service-related inquiries.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, client coordination, or a similar role.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and problem-solving skills.
• Familiarity with CRM systems or office software is a plus.

Preferred Skills:

• Knowledge of software, hardware, or networks relevant to the company.
• Being bilingual is a plus.

Working Conditions:

• Office work
• Flexible hours may be required.

Location :- Bangalore