Customer Success Manager
Job Description
Roles & Responsibilities of Customer Success Manager
A Customer Success Manager (CSM) ensures customers achieve their desired outcomes while using a company’s products or services. They focus on customer retention, onboarding, relationship management, and driving product adoption and satisfaction.
Key Responsibilities:
- Build and maintain strong relationships with clients.
- Onboard new clients and help them understand how to use products or services effectively.
- Regularly check in with clients to ensure they are satisfied and achieving their goals.
- Identify opportunities to upsell or cross-sell additional products or services.
- Troubleshoot and resolve any customer issues or concerns.
- Monitor customer health and satisfaction, and take proactive steps to prevent churn.
- Collaborate with sales, support, and product teams to improve the customer experience.
- Track and report on customer success metrics.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Experience in customer success, account management, or a related role.
- Strong communication and relationship-building skills.
- Problem-solving abilities and customer-focused mindset.
- Ability to manage multiple clients and prioritize tasks.
- Familiarity with CRM systems and customer success software.
Location:-Noida / Uttar Pradesh
