Quality Assurance Manager

Job Description

Roles & Responsibilities

Quality Assurance Manager is responsible for ensuring that a company’s products or services meet the established quality standards. This role involves leading a team of quality assurance professionals, developing and implementing quality control procedures, and managing the overall quality management system (QMS) to ensure the final products are defect-free, safe, and meet customer expectations. The QA Manager works closely with other departments, such as production, supply chain, and R&D, to maintain high levels of quality across all stages of the product lifecycle.

Responsibilities

Coordinate and manage a team of Internal testers/Dev testers split between multiple shifts
Coordinate testing efforts with the QA partners in the game teams
Manage resource needs based on the scope of upcoming releases
Respond to one-off testing queries, acting as a liaison and communicator for the game QA testing teams for these specific requests
Assist in maintaining test and development environments by managing environment specific configurations and settings
Work closely with the game engineering team for ad hoc testing requests, demonstrating advanced techniques for testing and regression of product
Generate status reports for the game QA team and the game team leaders, communicating status of testing and escalating risks and blockers to key stakeholders on behalf of the QA team
Assist in the generation and maintenance of functional test suites
Manage daily bug triages with confidence in prioritizing bugs and surfacing critical issues logged by QA
Instill QA best testing practices across both internal and external teams, increasing quality level of issue reporting through advanced reporting techniques including crash logs, server logs, video, and screen capture
Leverage Dashboards to monitor issue status throughout the testing lifecycle
Coach your team members to develop and grow the most talented testers in the org
Contribute to the development and the delivery of the training curriculum

Desired Candidate Profile

Passion for games of all genres and all platforms (mobile, PC and console)
English proficiency (B2 level or above) spoken and written.
Desire to grow a career in the gaming industry and learn the ins and outs of how a game is made, with potential growth in QA, Production, Design and Product LiveOps.
Proven prior experience managing quality on mobile/console/PC projects.
Ability to comfortably juggle and re-prioritize multiple tasks on the fly.
Lead the planning and implementation of the project.
Facilitate the definition of project scope, goals and deliverables.
Define project tasks and resource requirements.
Develop full scale project plans.
Recruit, interview and select staff with appropriate skills for the project activities
Manage project staff according to company policies and practices
Ensure that all project personnel receive proper orientation and professional development
Assemble and coordinate project staff
Execute the project according to the agreed plan
Monitor the progress of the project and adjust as necessary
Establish a communication schedule to update stakeholders and team members on project progress
Recurrently review the quality of the work completed with the team to ensure that it meets the project standards
Constantly monitor and report on progress of the project to all stakeholders
Present reports defining project progress, risk registry and mitigation plan
Manage all project funds according to established accounting policies and procedures
Track project deliverables using appropriate tools
Provide direction and support to the project team
Implement and manage project changes and interventions to achieve project outputs
Ensure that the project deliverables are on time, within budget and at the required level of quality
Evaluate the outcomes of the project as established during the planning phase
Nice to have

Experience overseeing quality on multiple projects simultaneously
Experience with Google Play and App Store Connect Consoles
Experience using various QA tools (Test Rail, Charles Proxy, XCode,etc)
Experience working with automation frameworks
Company Industry

IT – Software Services
Department / Functional Area

• Quality Testing
• QA
• QC
• Inspector