Help Desk Specialist

Job Description

Roles & Responsibilities of  Help Desk Specialist

A Help Desk Specialist is responsible for providing technical support to users, troubleshooting IT issues, and ensuring smooth operation of computer systems and software. They assist with hardware, software, and network-related problems, ensuring timely issue resolution.

Key Responsibilities:

• Respond to help desk inquiries via tickets, phone calls, and emails.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide users with step-by-step guidance for issue resolution.
• Document technical issues and solutions within the help desk system.
• Escalate complex problems to higher-level support when necessary.
• Assist with system updates, software installations, and configurations.
• Stay informed about company systems and software.

Qualifications:

• High school diploma or equivalent (a degree in IT or a related field is preferred).
• Previous experience in technical support or a help desk role.
• Strong problem-solving and troubleshooting abilities.
• Effective communication skills for explaining technical concepts to non-technical users.
• Familiarity with help desk software and ticketing systems.
• Ability to work under pressure and manage multiple tasks effectively.

Preferred Skills:

• Knowledge of company-specific software, hardware, or networks.
• IT certifications (e.g., CompTIA A+) are advantageous.

Working Conditions:

• Office-based environment.
• Flexible schedule, which may include evenings and weekends.

Location :- Bangalore , India