Help Desk Specialist

Job Description

Roles & Responsibilities of Help Desk Specialist

The Help Desk Specialist provides technical support to users by troubleshooting and resolving hardware, software, and network issues. This role helps ensure smooth operations by offering timely and effective solutions.

Key Responsibilities:

• Respond to help desk tickets, phone calls, and emails from users.
• Diagnose and resolve technical issues related to hardware, software, or networks.
• Provide step-by-step guidance to users for troubleshooting.
• Document issues and resolutions in the help desk system.
• Escalate complex issues to higher-level technical support if necessary.
• Assist with system updates, installations, and configurations.
• Maintain knowledge of company systems and software.

Qualifications:

• High school diploma or equivalent (degree in IT or related field preferred).
• Experience in technical support or help desk roles.
• Strong troubleshooting and problem-solving skills.
• Good communication skills to explain technical concepts to non-technical users.
• Familiarity with help desk software and ticketing systems.
• Ability to work under pressure and prioritize tasks.

Preferred Skills:

• Knowledge of specific software, hardware, or networks relevant to the company.
• IT certifications (e.g., CompTIA A+) are a plus.

Working Conditions:

• Office work
• Flexible hours, including evenings and weekends, may be required.

Location :- MUMBAI , INDIA