Retail Customer Service Associate

Job Description

Roles & Responsibiities of Retail Customer Service Associate

A Retail Customer Service Associate assists customers in-store by providing product information, handling transactions, resolving issues, and ensuring a positive shopping experience. They play a key role in building customer loyalty and supporting store operations.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Answer questions about products, services, and store promotions.
• Process sales transactions and handle payments accurately.
• Maintain a clean and organized store environment.
• Help restock and organize merchandise.
• Resolve customer complaints or issues promptly and professionally.
• Promote store loyalty programs and sales offers to customers.
• Assist with store opening and closing procedures.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus.
• Strong communication and problem-solving skills.
• Friendly, approachable, and professional attitude.
• Ability to handle cash and operate a point-of-sale (POS) system.
• Ability to stand for long periods and lift merchandise when necessary.

Location:- Noida / Uttar Pradesh