Customer Service Representative

Job Description

Roles & Responsibilities of Customer Service Representative

A Customer Service Representative (CSR) is responsible for assisting customers by answering inquiries, resolving complaints, and providing product or service support. They ensure customer satisfaction and maintain a positive brand image through effective communication and problem-solving.

Key Responsibilities:

• Answer customer questions and resolve issues.
• Handle complaints and provide solutions.
• Process orders and provide product/service information.
• Document customer interactions.
• Work with other teams to solve problems.
• Stay up-to-date on product knowledge.
• Meet performance goals like customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience.
• Strong communication and problem-solving skills.
• Comfortable using computers and software.
• Ability to stay calm under pressure.

Preferred Skills:

• Being bilingual is a plus.
• Experience with customer service software.

Working Conditions:

• Office work
• Flexible hours, including evenings/weekends.

Location :- Bangalore , India